All the studying in the world won’t help a student if they have poor Internet connectivity when taking a quiz. Unfortunately, sometimes it does happen that a student might do poorly on a quiz because they don’t have a stable connections. Here are some tips instructors can share with their students to help avoid potential problems.

How to Avoid Technical Problems While Taking an Online Quiz

• Do not use a wireless connection. Wireless connections have momentary disruptions in service that can cause you to become logged out of the LMS and prevent you from being able to submit your quiz.
• Use a current version of Internet Explorer, Firefox, or Chrome.
• Save each answer before moving to the next question. You can still change an answer before submitting the quiz.
• If the browser freezes, leave the quiz, close the browser and come back. If the answers were saved, you will be able to start from where you left off.
• If you can’t save answers, immediately close the test window. DO NOT SUBMIT. Restart the quiz, and it should work properly.
• Clear your browser cache before taking the quiz.
• If you cannot save your quiz progress, you have a connectivity problem. Take the above steps to remedy the problem, email the instructor to let him or her know you’re having an issue, and if needed contact Tech Support:
  • For assistance, email bizhelp@uwec.edu  Monday-Friday 7:30 a.m. – 4:00 p.m. (US Central time). We will get back to you as soon as possible during business hours.
  • After hours, email bizhelp@uwec.edu; someone will respond as soon as possible, but it may be into the next business day.