All the studying in the world won’t help a student if they have poor Internet connectivity when taking a quiz. Unfortunately, sometimes it does happen that a student might do poorly on a quiz because they don’t have a stable connections. Here are some tips instructors can share with their students to help avoid potential problems.

How to Avoid Technical Problems While Taking an Online Quiz

• Do not use a wireless connection. Wireless connections have momentary disruptions in service that can cause you to become logged out of the LMS and prevent you from being able to submit your quiz.
• Use a current version of Internet Explorer, Firefox, or Chrome.
• Save each answer before moving to the next question. You can still change an answer before submitting the quiz.
• If the browser freezes, leave the quiz, close the browser and come back. If the answers were saved, you will be able to start from where you left off.
• If you can’t save answers, immediately close the test window. DO NOT SUBMIT. Restart the quiz, and it should work properly.
• Clear your browser cache before taking the quiz.
• If you cannot save your quiz progress, you have a connectivity problem. Take the above steps to remedy the problem, email the instructor to let him or her know you’re having an issue, and if needed contact Tech Support:
  • For assistance, email bizhelp@uwec.edu or call 1-715-836-6020 Monday-Friday 7:30 a.m. – 4:30 p.m. (central).
  • After hours, email bizhelp@uwec.edu or leave a message at 1-715-836-6020; someone will respond as soon as possible. Include your name and the name of the course in the message.

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Katie Venit

I received my B.A. in English with a minor in Journalism from Wake Forest University and an M.A. in Religious Studies from Indiana University Bloomington. I see the role of an instructional designer as one that removes barriers to learning online content. Those barriers might be ones of accessibility, clarity, motivation, or something else that we discover as the online education continues to be refined. My job is to collaborate with instructors to make their content shine.

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