All the studying in the world won’t help a student if they have poor Internet connectivity when taking a quiz. Unfortunately, sometimes it does happen that a student might do poorly on a quiz because they don’t have a stable connections. Here are some tips instructors can share with their students to help avoid potential problems.

How to Avoid Technical Problems While Taking an Online Quiz

Do not use a wireless connection. Wireless connections have momentary disruptions in service that can cause you to become logged out of the LMS and prevent you from being able to submit your quiz.
Use a current version of Internet Explorer, Firefox, or Chrome.
Save each answer before moving to the next question. You can still change an answer before submitting the quiz.
If the browser freezes, leave the quiz, close the browser and come back. If the answers were saved, you will be able to start from where you left off.
If you can’t save answers, immediately close the test window. DO NOT SUBMIT. Restart the quiz, and it should work properly.
Clear your browser cache before taking the quiz.
If you cannot save your quiz progress, you have a connectivity problem. Take the above steps to remedy the problem, email the instructor to let him or her know you’re having an issue, and if needed contact Tech Support:
- For assistance, email [email protected]  Monday-Friday 7:30 a.m. – 4:00 p.m. (US Central time). We will get back to you as soon as possible during business hours.
- After hours, email [email protected]; someone will respond as soon as possible, but it may be into the next business day.