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Quick Tip: The Dog Ate My Quiz

Posted: February 16, 2017 | Last Modified: August 24, 2021 Leave a Comment

All the studying in the world won’t help a student if they have poor Internet connectivity when taking a quiz. Unfortunately, sometimes it does happen that a student might do poorly on a quiz because they don’t have a stable connections. Here are some tips instructors can share with their students to help avoid potential problems.

How to Avoid Technical Problems While Taking an Online Quiz

  • Do not use a wireless connection. Wireless connections have momentary disruptions in service that can cause you to become logged out of the LMS and prevent you from being able to submit your quiz.
  • Use a current version of Internet Explorer, Firefox, or Chrome.
  • Save each answer before moving to the next question. You can still change an answer before submitting the quiz.
  • If the browser freezes, leave the quiz, close the browser and come back. If the answers were saved, you will be able to start from where you left off.
  • If you can’t save answers, immediately close the test window. DO NOT SUBMIT. Restart the quiz, and it should work properly.
  • Clear your browser cache before taking the quiz.
  • If you cannot save your quiz progress, you have a connectivity problem. Take the above steps to remedy the problem, email the instructor to let him or her know you’re having an issue, and if needed contact Tech Support:
    • For assistance, email bizhelp@uwec.edu  Monday-Friday 7:30 a.m. – 4:00 p.m. (US Central time). We will get back to you as soon as possible during business hours.
    • After hours, email bizhelp@uwec.edu; someone will respond as soon as possible, but it may be into the next business day.

Filed Under: Tools & Technology Tagged With: Canvas, Quick Tips, Quizzes, Student

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Through the partnerships we form with our instructors, we develop engaging and interactive online courses. Here you’ll find ideas on course design informed by the latest research and teaching strategies that build community and instructor presence. We’ll also we share our experiences with technology, with Canvas, and with administering our online educational programs.

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